Ecommerce Templates Support At Ecommerce Templates, we are dedicated to providing
top quality fast and knowledgeable support from day one. Support
to our customers is provided in a number of ways and those are
outlined in the sections below.
Online support forum
This is the busiest section of our site with over
25,000 topics and 175,000 posts. We have nothing to hide and the
support forums are always open for browsing. On purchasing an Ecommerce
Template, a customer receives 6 months of free support through
the forums. Replies to posts are fast and you will receive answers
directly from the software developers as well as other community
members who are happy to share their experiences.
Ecommerce Template User Manual
Our User Manual, with around 250 pages, is a great
reference source whether you are just getting started, are looking
to tweak your store or are trying to get to grips with search engine
rankings. The User Manual is updated regularly to reflect changes
in the software and can be downloaded or viewed online in pdf format.
Online help pages
All our help pages are also available online. These
cover every aspect of setting up the store from initially making
the database connection to hooking up with a payment provider,
integrating shipping and making design changes amongst others. Screenshots
are provided where appropriate and there are also a range of tutorials
in movie format to walk you through the various set up options.
Ecommerce Template Knowledge Base
This is our new Frequently Asked Question section
and is a great resource as it covers most of the questions that
regularly appear in our support forum and inbox. The Knowledge
Base is completely searchable and provides links to related questions
and articles with further information.
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